SHIPPING/ RETURN POLICY

Please contact us at sales@tonnocoverscanada.com returns, refunds, exchanges or any questions about our policies.

SHIPPING

Please allow us 24 hours after order is placed to fullfill and ship your order. Orders placed after 5 PM EST Time will be shipped the following Monday. Orders placed on a Holiday will ship the next open business day. 

RETURNS & EXCHANGE POLICY

Here at Tonneau Covers Canada we understand that returns and exchanges can be a pain; that is why we have made it our goal to minimize that pain for our customers.

Please verify your box requirements and sizing before placing an order. 

If you are unhappy with any item you have purchased, or if there has been an error with your order (and it meets the Return Requirements below), it can be returned within 7 days of the delivery date. Refunds are not subject past 10 days.  Please note refunds will take up to 10 business days, it can take your financial institution anywhere from 1 to 7 business days to reflect the credit onto your account.

Any items returned new or used may incur restocking fees depending on the manufacturer. 

For a faster exchange, we recommend that you re-order the correct item from our website. Refund will be processed as soon as we see a scan with the courier, confirming that the item has been picked-up or dropped off, we will issue a refund back to your account.

  • We will not be accepting any items that have been USED or INSTALLED.
  • Make sure the product is in its ORIGINAL condition and returned in its ORIGINAL packaging UNOPENED.
  • OPENED BOXES are subject to a 25% Restocking fee.
  • Any items returned new or used may incur restocking fees depending on the manufacturer.
  • Ensure the product is returned with all accessories, instructions/paperwork, parts and packaging material that it was sent with.
  • SPECIAL ORDER items are non-returnable / non-exchangeable, once you have confirmed to proceed with the special order.

INSURANCE

Not covered under manufacturing warranty is tonneau covers damaged from wind storms and mis-use. We highly recommend calling your auto insurance and telling them you've added a tonneau cover (modification) to your vechicle. In certain circumstances (if included in your auto insurance), in a case where your tonneau cover happens to fly off you can be covered for replacement!